The current website works well if you know where you want to go and when. With literally the world as your oyster, the challenge becomes one of discovery and knowing how to combine the right things to achieve your perfect holiday. Their brand strength and travel expertise, combined with the fact that this customer group was being largely underserved, meant the potential business opportunity could be huge. It was this challenge that they asked us to consider, tasking us to help provide some answers as to how they could start meeting those needs.
The best guides, deals and tips for more frequent flyer points in Australia. Potentially… May 19, Virgin Australia Holidays allows you to earn and redeem Velocity points on hotel and flight packages. The package deals and destinations change periodically, but on the whole they seem to offer cheaper deals than you would find if you booked the same flight and hotel separately. The ordinary status credits you would have earned by booking directly through Virgin will also be credited to your account. You also have the option of booking airport transfers and a range of different activities depending on which destination you are travelling to.
Nearly a year later, on 15 December , Virgin Holidays announced that it had bought the small independent tour operator, Bales Worldwide. These are supplemented by several standalone shops. Initially announced as a temporary move whilst the Galleria was refurbished it was later announced that Virgin Holidays would move into a newly built building, the Leonardo Building, with Virgin Atlantic. It was recognised as a Consumer Superbrand in , voted one of the UK's strongest brands by experts and consumers. They're exclusively for the use of Virgin Holidays customers and the first ever airport lounges dedicated to people going on holiday.
The job is unbelievably pressurised with meeting targets that are just not achievable. By the time the customer has reached you with a basic question you have to be seen or in this case heard to upsell. This is impossible on every call as by the time they reach you they have everything on their package or just not interested in being forced to pay out more. You are not given enough time to help customers with errors that may have occurred on their booking as it's all about taking calls and getting them answered.